About us

About Us, Our Products and Why You Should Buy From CamTech.

CamTech Surveillance is professional CCTV installer. We have been selling, installing and servicing our products in Philadelphia Metro Area for over 10 years. Now we also offer our products online for customers worldwide.

If you live in our area, we would be happy to help you design system for your house or business. Just call us and one of our representatives will be in touch with you soon to schedule an appointment.

If you don't live in PA, DE area, you can still call us to get help over the phone. We will guide you trough every step of installation to make sure you are satisfied with you purchase. Call or email us, tell us what you need, and we will be in touch with you shortly.

CamTech is proud to offer huge variety of professional grade PC based and Standalone DVR systems. Whether you need a system for a small convenient store or multi-building complex, we have it.

Our multi-channel video surveillance systems utilize the most advance digital video compression technologies to bring you the highest picture quality and video performance. Product range starts from entry level 4 camera systems usually used in residential installations and small retail applications, 8 Camera Systems, used in bigger residential installations, small businesses, retail and service sector, 16 Camera Systems designed for detailed surveillance of larger areas, medium size retail stores, bars, night clubs, restaurants and industrial applications, 32 and more Camera Systems used in large stores, malls, warehouse, apartment buildings, hotels and large manufacturing plants.

As experts in this field, we know that rarely you can use same camera type for entire installation. This is why we do not recommend buying CCTV packages that does not offer any room for expansion or are not compatible with industry standards. You can currently find this type of systems in some large store chains. Price may be tempting, but those systems usually offer very limited quality and poor performance. On the top of it you can't decide on type of cameras that come with the system. "Universal" cameras included are usually very low quality featuring plastic lenses, 1/4" CCD Sensors or old type CMOS sensors.

Our Cameras are all compatible with industry standards, most of our CCTV systems are customizable, so you can select cameras right for your installation. All our cameras are top quality with latest Sony CCD Sensors and DSP Chipsets. You will not cameras with plastic lenses in our store. On the top of it, as a full time CCTV installer, we have ability to test all products in field and select best performing ones and the most durable. We also base our selection on price. We will not carry camera models that we consider to be overpriced. Purchasing equipment from CamTech you can be sure that you always get best bang for your buck.

As we mentioned before, all our cameras are top of the line products featuring Sony, Panasonic, Samsung or Sharp CCD sensors. Cameras we offer have been tested in the field. We guarantee great picture quality, sharp colors and long lasting performance. Remember, resolution and minimum illumination do not fully describe camera performance. In fact to choose the best camera, you have to compare as many models as possible. Do not judge camera only by technical specification or price. CamTech has huge variety of security and covert cameras. We test all products before we offer them to our customers to ensure highest quality.

We offer lifetime technical support to all our customers. Many times we receive phone calls from people asking for help with their newly purchased surveillance system from other vendor. There is only hand full of vendors offering full support after purchase. Without it you most likely won't be able to setup your system, set remote access, install updates and troubleshoot problems. It is nice to buy something really cheap, but what if it stops working just few weeks later and help is nowhere to be found? That is not a case with CamTech. We offer up to 3 Year Warranties on our products and life time technical support. You can always find newest updates on our website in "Support and Downloads" Section. We also have "Help and FAQ" Section which helps solve most common problems. We offer live support via online chat, phone or email.

Purchase Orders

It is easy to open an account with CamTech. We accept Purchase Orders form qualified customers including educational, corporate and government accounts. Please contact our Sales Department for more information and required documents to open an account.

Wholesale Accounts for CCTV Installers and Dealers

Professional CCTV Installers can apply for Wholesale Account with us. We offer additional discount for qualified customers on most of our products. Please use "Wholesale Account Application" to apply for discounted pricing. Please be sure to fax or email required documents, otherwise your application will be rejected. This offer is available only for full time Security and CCTV Installers and Dealers. Please,do not apply if you are end user. Your application will be rejected.

100% Satisfaction Guaranteed

If you are not fully satisfied with product you have purchased, you may return it within 30 days from the delivery date. You need to contact our RMA Department via phone to obtain Return Material Authorization number (RMA#) If product is in good condition and no parts or packaging is missing, we will issue a full credit for the item. Shipping charges are non-refundable. Based on condition of the product we may charge you up to 25% re-stocking fee or in some cases refuse any refund. Store exchange is possible. In case of return of non-defective product, all shipping cost is to be paid by purchaser.

Shipping

All online orders are usually processed no later than next business day. Most of products ship from Philadelphia, New Jersey and New York warehouses, but some products may ship also from West Coast Warehouse depending on availability. We use UPS for shipping. We offer expedited shipping options.

All orders are processed manually. In some cases we may contact you for additional information and verification. Your shipping address should match billing address on file with credit card issuer. Most of shipment will require signature on delivery. Your credit card is charged only after your order ships.

In rare cases we reserve the right to upgrade some products if ordered product is "Out of Stock". Example would be upgrading your camera to the same model but with higher resolution than one ordered. We may not consult it with you. Based on our experience, customers are always happy to receive free upgrade which usually means same or similar product but with better specs and more expensive.

Sales Tax

We do not collect Sales Tax for purchases shipped to any state other than Pennsylvania. Customers from outside of PA are solely responsible for declaring and paying applicable Use Tax to their own tax jurisdiction. Please contact your local tax jurisdiction for more information. We do collect 6% Sales Tax from Pennsylvania Residents and on orders Shipped to PA. Additionally we collect 1% Local Sales Tax on orders shipped to Allentown PA and 2% Local Sales Tax on orders shipped to Philadelphia PA.

Notice

Please Note, CamTech Surveillance is not responsible for any damage, property loss or any other accidents or expenses caused by malfunction of products purchased from us. Our liability is limited to the price paid for the product. In no event will CamTech Surveillance be liable for any direct or indirect consequential damages, loss of anticipated profits, loss of time or any other losses incurred by the buyer in connection of this purchase, installation, operation, or failure of this product. This warranty does not replace any type of insurance.

This warranty is not intended to replace insurance and because the system is operated and managed by the purchaser, CamTech Surveillance makes no representations of the system’s ability to prevent loss, theft, damage, injury, or that these products will protect persons and property. CamTech Surveillance will in no way be liable for loss of use, loss of time, inconvenience, commercial loss, loss of profits or savings, incidental, special, or consequential damages arising from the use or inability to use products sold by CamTech Surveillance.